Refund Policy

If you cancel an order before we have started work, you are entitled to a full refund of any amount paid.

If work has already started, we refund the unused portion of the engagement, calculated against the milestones completed at the time of cancellation.

Once a project has been delivered and accepted, payments are non-refundable. We do, however, include a 30-day post-launch support window to resolve any defects.

To request a refund, email hello@plexidev.dev with your order number. We review every request within 3 business days.

Approved refunds are issued to the original payment method. Depending on your provider (Stripe or PayPal), funds typically arrive within 5–10 business days.